Returns

Emily and Jack’s returns policy

While we are sure that you will love what you have ordered, we understand that sometimes you might have second thoughts. To make a return or a refund you will need to follow the instructions set out below:-

You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so simply e mail info@emilyandjacks.co.uk

For your convenience, you can use the cancellation form here clicking on the relevant return code. In any case, you must return the goods to us in their original condition with its original packaging and labels intact within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).

Enclose the delivery note with the goods and your reason for return. The goods must be returned within 14 days from the date that you informed Emily & Jack’s.

Please return to this address:-

Customer Services
Emily & Jack’s
36 Beechy Lees Road,
Otford,
Sevenoaks,
Kent.
TN14 5QJ

We will then refund your purchase within 14 days of receiving the returned goods. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. If you have any questions please contact our customer services department at info@emilyandjacks.co.uk who are more than happy to help. As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package or proof that the order has been returned.

Legal Rights
Under the applicable EU legislation (including, but not limited to, Directive 2011/83/EU, as implemented in the national laws of EU Member States), you have 14 days (from the date on which you receive your order) to let us know that you wish to cancel your purchase. In this case, we will provide a full refund of the goods in accordance with this returns policy. If there are any problems with your order please contact our customer servive team on info@emilyandjacks.co.uk and please complete the cancellation form. Footwear: Footwear will only be accepted if returned to us unworn and in its original unmarked and undamaged box. Swimwear: For hygiene reasons, swimwear can only be returned if the protective seal is still intact. As long as the goods you send back to us in accordance with our returns policy are in their original condition, we will refund your purchase within 14 days of receiving the returned goods, or proof that the order has been returned, whichever is earlier.